Product questions
Get help understanding how an existing ROKOO feature or workflow is intended to work in day-to-day use.
ROKOO Support
Support that helps your team keep moving.
When you need help using ROKOO, start with the right context. Clear details make it easier to understand the request and focus on the next useful step.
Day-to-day support
Start with the kind of help you need.
Support focuses on helping your team use and understand the ROKOO setup that is already in place.
Issue reporting
Share unexpected behavior with enough context for the team to review what happened and identify the next step.
Workflow guidance
Clarify how your current ROKOO setup can support a business process without turning a support request into a new implementation project.
Users & access
Ask for guidance when a user, role or access question affects how your team works inside the current setup.
A useful support request
Context helps us get to the point faster.
You do not need to diagnose the issue yourself. Describe what you were doing, what happened and why it matters to your work.
Share context, not secrets
Do not include passwords, authentication secrets or other credentials in a support message.
Include these details when they are relevant
- What you were trying to do
- The ROKOO area or app involved
- What happened and what you expected
- Steps or screenshots that help reproduce the issue
- How the issue affects your work
Support flow
A clear request leads to a clearer next step.
Describe
Send the request with the business context and the details that matter.
Review
The request is reviewed to understand the affected area and what information may still be needed.
Clarify
If needed, the conversation focuses on the missing details, steps or expected behavior.
Next step
You receive the appropriate guidance or next action based on the request and its scope.
Support or implementation?
Choose the path that matches the scope.
Support helps with the setup you already use. Larger changes, migration and structured rollout belong in implementation.
Support
Help with your current setup
- Questions about an existing setup
- Unexpected behavior or errors
- Usage guidance for existing features
- User and access questions
Implementation
A broader change to how you work
- New rollout or major configuration
- Data migration
- New workflow design
- Structured training or rollout planning
Need help?
Send the context. We will start from there.
Use the support path in Contact to describe what you need and include the details that make the request easier to understand.